Wholesale Terms and Conditions

By placing an order with Lark Australia Pty. Ltd.  you agree to the following terms and conditions.

Opening Order Minimum

Lark’s minimum opening order is $300 + GST + freight. the first time you place an order with us, you'll need to meet this minimum.

No Minimum on Subsequent Orders

Once you have placed your opening order there is no minimum. 

Online Ordering

Lark only accepts orders through our wholesale web ordering system. The website is linked to our warehouse inventory, so you can see what's in stock and order these products for immediate delivery. We do not record backorders. If a product you wish to order is not in stock, you can add it to your wishlist and also click on the page to receive an email notification when it arrives.

Trade Fair Orders

When you order at a trade fair, we will put the requested items into your shopping basket and/or wish list (depending on availability). Please log into your account regularly to see what's in stock and place your order for available goods. Your goods are not allocated until you go through checkout.

Payment

Payment is by credit card only. We no longer accept bank deposits or cheque payments. 

Delivery Times

The majority of orders are shipped within 1-5 working days of payment. During peak periods and post-trade fairs, please allow extra time for delivery. We ship by Australia Post (Registered).

Flat Rate Shipping in Australia

Orders up to $1500 ship for the following flat-rate fees, regardless of volume:

VIC $28
NSW/ACT/SA/TAS $34
QLD $52
WA/NT $62

Registered Post is a further $4. We recommend this, as we cannot track unregistered parcels.

GST is not included.

New Zealand Orders

Freight is calculated on NZ orders after the order is placed, and is to be paid separately. Orders are firm once placed, and cannot be cancelled on the basis of freight charges, which are at cost price.

Exclusivity

We do not generally offer exclusivity on our wholesale products.

If you are regularly ordering a particular product range for your store, you are welcome to discuss this with us. Our minimum order expectation for an exclusive product or range would generally be around $500 every 8-12 weeks.

If we have agreed exclusivity for a range and you don’t place a re-order for this range within 5 months, exclusivity will no longer apply.

Because Lark represents a number of ranges, there may be more than one stockist in an area.

Prices

Prices shown on our website are exclusive of GST. We reserve the right to adjust prices and specifications without notice except when an order has been fully paid for. 

Break prices are available by item for larger bulk purchases.

Sales Outlets

You are only authorized to sell through the retail outlet(s) you have specified in your application to Lark. Permission must be sought to sell the goods at other outlets including any new shops or online stores. Lark does not allow its products to be sold at online auction sites or through party plan or markets without written permission.

Copyright, Text and Images


Copyright on all text, images and designs remains with Lark Australia Pty. Ltd. (the owner of this website) and its associated companies. You may use images from our website for promotional purposes once your order for the featured products has been paid for. If an item that we have available is out of stock at your store, you no longer have permission to feature it in your promotions until a new order has been placed and paid for. Images must not be reproduced on unauthorised sales outlets including online auction sites. High-resolution images for media use will only be provided once an order has been paid for. Please do not copy product descriptions or other text from our website, other than product attributes, dimensions and safety information.

Returns

Any problems must be reported in writing or by email within 5 days of receipt. Please do not return goods unless we ask you to. Should we ask you to return goods you must obtain a postage receipt.

Variation

Many of Lark’s products are handmade, and slight variations will occur. This is accepted by the customer when placing an order, and returns will not be accepted due to slight variation.

Privacy Policy

Any personal information that you provide to us including your name, address, telephone number and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of Lark. Lark does not collect or record any credit card details you may provide when purchasing products from the larkmade.com.au website. Your credit card details are securely passed to and processed by our Australian Payment Processor, EWAY, which is linked to our bank’s merchant account. If you have any concerns or enquiries regarding the privacy of your data please contact us at info@larkmade.com.au or write to: Privacy Manager, Lark Australia Pty. Ltd, PO Box 1084, Daylesford, VIC 3460.