Frequently Asked Questions

Q. I've ordered from Lark before 2010 but can't login to the wholesale area.
A. Our new website requires you to make a new account to order from us. Please click here to register and we'll authorise your account to give you access.

Q. Can I place my order by fax or phone?
A. We can only process orders through our website, as our stock inventory is held online. Manual orders take longer to ship and are more prone to errors.

Q. I don't wish to pay online.
A. At the checkout you will be given the option of paying by direct debit if you do not wish to pay online with a credit card. Our website has secure encryption, so your details are safe.

Q. Are the items in my 'Shopping List' available to buy?
A. If you ordered at a trade fair, we may have placed products in your Shopping List if they were out-of-stock at the time. If you wish to be notified when an item is back in stock, please go to the product's page and click on the 'notify me' button.

Q. In my cart there are items with a red cross by them.
A. This means that you have had items in your cart that were sold to another customer by the time you have reached checkout. We may still have stock, just not in the quantities you originally wanted.

Q. One of the items I would like to buy is out of stock. Will you let me know when it is available?
If you go to the individual product's page there is an option at the bottom to be automatically notified once an item has come back into stock.

Q. I need an invoice to pay.
A. If you log into your account at www.larkmade.com.au/wholesale and convert the contents of your shopping cart to an order you will receive a proforma with a total, which you can pay either with credit card or direct debit. The actual invoice is generated once the goods are shipped.

Q. How do I get another copy of my invoice?
A. If you have registered an account with us simply login and look at your order history then click the link for "Invoices"